Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you fill out our contact form or book a session. This may include your name, email address, phone number, and any information you share about your workspace or posture concerns.

We also collect information automatically when you visit our site, including your IP address, browser type, pages visited, and referring URL. We use cookies to enhance your experience and measure site usage.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide educational guidance
• Schedule and conduct sessions or consultations
• Send you updates and newsletters (if you've opted in)
• Understand site usage patterns and improve our services
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Our processing is based on: your consent (contact forms), our legitimate interests (site analytics and security), and our contractual obligations (if you've booked a session).

4. Data Sharing

We do not sell your personal data. We may share information with service providers who assist us (e.g., email platforms, payment processors) under confidentiality agreements. We may also disclose data if required by law.

5. Third-Party Services

Google Analytics: We use Google Analytics to understand site usage. Google may collect data about your browsing patterns. You can opt out via your cookie settings or Google's opt-out extension.

Google Ads Conversion Tracking: If you interact with our site from a Google Ads campaign, conversion data may be tracked. This is governed by our Consent Mode v2 settings.

Google Maps: Our contact page embeds Google Maps to show our location. Google collects data related to this embedding.

6. Data Retention

We retain contact form submissions and session records for 3 years unless you request deletion sooner. Analytics data is retained for 14 months.

7. Your Rights (GDPR & UK GDPR)

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (right to be forgotten)
• Request restriction of processing
• Request portability of your data
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at info@tendonswrist.world.

8. Data Protection Officer & Complaints

If you have concerns about our privacy practices, you may lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Security

We implement industry-standard security measures to protect your data. However, no transmission over the internet is 100% secure.

10. Updates

We may update this policy from time to time. The latest version is always available on this page.

11. Contact Us

Tendonswrist
47 Kings Road, London, SW3 4UD, United Kingdom
info@tendonswrist.world
+44 20 3883 4521