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Refunds are available for sessions and programmes cancelled within 48 hours of the scheduled start time. Cancellations made with less than 48 hours' notice are non-refundable.
Approved refunds will be processed within 7–10 business days via the original payment method. You will receive a confirmation email with refund details.
If you need to reschedule rather than cancel, contact us at least 48 hours in advance. We will attempt to find an alternative time at no additional cost.
The following are non-refundable: access to online libraries or downloadable materials once accessed, group workshop attendance, and sessions delivered in full.
If you believe you were charged in error, contact us immediately at info@tendonswrist.world with details. We will investigate and remedy valid claims promptly.
For multi-session packages, refunds are calculated based on completed sessions. If you've attended 2 of 4 sessions, the remaining balance may be refunded if cancellation is requested within 48 hours of the next session.
We may offer refunds or credits in cases of illness, technical issues, or exceptional circumstances at our discretion. Contact us to discuss your situation.
If you dispute a charge, first contact us to resolve the matter. Unresolved disputes may be escalated to your payment provider.